ABOUT THE EXPERIENCE
What can I expect from BUBBLE PLANET?
You can expect an immersive experience with different rooms that feature different bubble themed activities.
Where is the experience located?
The event will take place on the second floor of the Kai Tak Cruise Terminal. Get directions on the Kai Tak Cruise Terminal website. You can also view the interior of the building via the pedestrian map.
Will the venue be heated or with air conditioning?
Yes, the venue is climate-controlled.
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an indoor venue.
Is the experience accessible for deaf people?
Yes, the experience is primarily visual with informative signage throughout the venue.
Will there be strobe lights?
The experience contains strobe lights, if strobe lights affect you, please do let our staff know upon arrival.
Will food and beverage be available on site for purchase?
Food and beverage outlets are available in designated areas of the venue. Food and drinks are not permitted during the exhibition.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
How long does the experience last?
The experience takes approximately 60-90 minutes but you are welcome to stay as long as you want in each room before moving on to the next one as it is a one-way system - so make sure to make the most out of each room!
Will I be able to pay cash?
Only card payments are accepted for both online and onsite tickets, merch items and food and beverages.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes.
Are children allowed to do the VR on their own?
Children from the age of 8 onwards are allowed to participate in the VR room on their own.
What is the difference between a VIP ticket and a regular ticket?
The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line for the VR section and one poster of the bubbleverse.
Will there be merchandise for sale?
Yes.
I am allergic to latex, can I still enjoy the experience?
There are a couple of rooms which feature latex production elements but only in one room you'll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Are prams allowed?
Access to the interior of the exhibition with baby strollers, suitcases, or other bulky items is not permitted. A specific area has been designated within the premises for storing them. You can purchase the cart storage service, and there will be lockers available for bulky items at the entrance.
Can I smoke or vape?
No, smoking and vaping are not allowed within the venue for safety reasons.
TICKETS
Can I purchase a ticket at the event?
It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience except for mandatory socks at the bubble bath – also please be considerate of the mirror-floors in some rooms.
More questions?
If you have any more questions, please contact us
Do you offer free tickets for carers?
People with disabilities pay the reduced price, while the accompanying person is entitled to free admission.
How do I book a ticket for my carer?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket.
ACCESS
Do I need to wear a mask?
Masks are not required at the event as per current COVID guidelines (subject to change if the government guidelines change).
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Can I bring animals?
No, this event is not pet-friendly. Service animals are allowed.
Is there an age requirement?
All ages are welcome! Children under the age of 17 must be accompanied by an adult.
Is it appropriate for young kids?
The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.
Is the venue accessible?
The exhibit is wheelchair accessible. Due to the nature of the experience, some parts of this experience may be less suited to customers with physical access requirements. Bubble Pit – stairs to get into the swimming pool; Bubble Ocean – stairs to enter the room; Some selfie spots – the swing and the duck bathtub.
Is there parking available?
Limited parking (~120 spaces) is available at the cruise terminal. More parking is available in nearby residential towers.
Is the venue accessible by public transportation?
The cruise terminal is served by multiple bus routes including 22, 22M, 20A, 5R, as well as by green minibus 86, all of which connect to MTR (= underground/metro) stations. Kai Tak Station is a 10-minute ride by various buses; Kowloon Bay is an approximately 15-minute ride served by green minibus 86.
What are the prohibited items at the experience?
You can view your ticket in the Fever app, within the “Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
I can’t find my ticket - what now?
No, you can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
Do I need to print my ticket?
No, printing is not needed.
From which age onwards do I not need to be accompanied by an adult?
Children under the age of 17 must be accompanied by an adult.
Will restrooms be available on site?
Yes.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Fully interactive
11 Thematic environments
Virtual reality
School visits and educational groups (10+ people)
Large groups (25+ people)
