THE EXPERIENCE
What can I expect from BUBBLE PLANET?
You can expect an immersive experience with different rooms that feature different bubble themed activities.
Where is the experience located?
The event will take place at Bubble Planet: An Immersive Experience - Al Ain. Precise location here
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The experience takes approximately 60-90 minutes, but you are welcome to stay as long as you want.
Is there parking available?
There will be parking available.
Will food and beverage be available on site for purchase?
Beverages will be purchasable at the end of the experience.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Will I be able to pay cash?
Only card payments are accepted for both online and onsite tickets, merch items and food and beverages.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Are children allowed to do the VR on their own?
Children from the age of 8 onwards are allowed to participate in the VR room on their own.
What is the difference between a VIP ticket and a regular ticket?
The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience and a Bubble Planet poster.
Will there be merchandise for sale?
Yes, there will be merchandise for sale onsite.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience - just be considerate of the mirror-floors in some rooms.
I am allergic to latex, can I still enjoy the experience?
There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Are prams allowed?
Prams are not allowed in the venue - unfortunately, there are no storage spaces for any strollers in the venue.
Can I smoke or vape?
Smoking and vaping is not allowed.
TICKETS
Can I purchase a ticket at the event?
We will have a box office on site. However, it is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
I can’t find my ticket - what now?
- You can view your ticket on the Fever app, within the Tickets section. If you don't have the app installed, you can download it from Google Play and Apple App Store.
- Remember to log in using the same account that you used when buying the tickets.
- If you still can’t find your ticket, please contact us.
Do I need to print my ticket?
No, printing the ticket is not needed. You can find your ticket in the "Tickets" section of the Fever app (available on Google Play and the Apple App Store). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
More questions?
If you have any more questions, please contact us using this form.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Is the venue accessible?
The exhibit is wheelchair accessible. Due to the nature of the experience some parts of this experience may be less suited to customers with physical access requirements.
Bubble ocean - stairs to enter the room | Some selfie spots - the swing and the duck bathtub
Can I purchase POD and POD Companion tickets?
Yes, POD tickets can be purchased both online and directly at the venue box office. A complimentary POD Companion ticket can be added to each POD ticket purchase, free of charge, as an add-on during the checkout process.
Is there an age requirement?
All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 17 need to be accompanied by adults.
Do children under 4 have to pay for a ticket?
Children under 4 enter free of charge but must have a valid ticket, which can be obtained online or at the box office.
From which age onwards do I not need to be accompanied by an adult?
From the age of 17 onwards.
Is it appropriate for young kids?
The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.
Can I bring animals?
No, this event is not pet-friendly, service animals are allowed.
Is the experience accessible for deaf people?
Yes, the experience is primarily visual with informative signage throughout the venue.
Will there be strobe lights?
The experience contains strobe lights, if strobe lights affect you, please do let our staff know upon arrival.
What are the prohibited items at the experience?
Weapons, drugs, outside food & beverage.
Will restrooms be available on site?
Yes, there will be restrooms available. Please ask our staff for further directions if required.
Is there a Lost & Found?
Yes - please ask the staff on the day if they have found your belongings.
Fully interactive
Multiple thematic environments
Virtual reality
