THE EXPERIENCE
What can I expect from Bubble Planet?
You can expect an immersive experience with different rooms that feature different bubble themed activities.
Where is the experience located?
The event will take place at 1 American Dream Wy, East Rutherford, NJ 07073, United States.
Will the venue be heated or with air conditioning?
Yes.
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an indoor venue.
Is the experience accessible for deaf people?
Yes, the experience is primarily visual with informative signage throughout the venue.
Will there be strobe lights?
The experience may contain strobe lights, if strobe lights affect you, please do let our staff know upon arrival.
Will food and beverage be available on site for purchase?
Beverages will be purchasable at the end of the exhibit.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
How long does the experience last?
The experience takes approximately 60 to 90 minutes but you are welcome to stay as long as you want.
Will I be able to pay cash?
The online tickets can only be paid by card. Onsite tickets, merch items and food and beverages can be paid in cash or card.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes.
Are children allowed to do the VR on their own?
Children from the age of 8 onwards are allowed to participate in the VR room on their own.
What is the difference between a VIP ticket and a regular ticket?
The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line and one poster of the bubbleverse.
Will there be merchandise for sale?
Yes.
I am allergic to latex, can I still enjoy the experience?
There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Are prams allowed?
Prams need to be parked in a designated area at the exhibit entrance.
Can I smoke or vape?
No.
TICKETS
Can I purchase a ticket at the event?
It is recommended that you buy tickets in advance, as onsite tickets will depend on capacity and availability.
Where can I get tickets?
You can get tickets from:
Are refunds allowed? What is the exchange policy?
All tickets are non-refundable. However, in special circumstances, we may be able to help reschedule your ticket to another date and session that has not already sold out. Please contact us for more information. Be sure to include your ticket order number. For more information, you can refer to our T&Cs.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Do children under 4 have to pay for a ticket?
Children under 4 years old enter for free and you don’t need to buy a ticket.
Do you offer a group discount?
For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 50, please fill the groups form.
Do you offer free tickets for carers?
People with disabilities pay the reduced price, while the accompanying person is entitled to free admission.
How do I book a ticket for my carer?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket.
Can I hire the venue for a private or company event?
Yes, please fill out our request form here.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience except for mandatory socks at the bubble bath - also please be considerate of the mirror-floors in some rooms ;-)
More questions?
If you have any more questions, please contact us using this form.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Can I bring animals?
No, this event is not pet friendly. However, service animals are allowed.
Is there an age requirement?
All ages are welcome! Children under the age of 4 can visit free of charge, and minors under the age of 17 need to be accompanied by adults.
Is it appropriate for young kids?
The experience is designed for adults and teens but is open to all ages! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.
Is the venue accessible?
The exhibit is wheelchair accessible. Due to the nature of the experience, some parts may be less suited to customers with physical access requirements.
Bubble Pit - stairs to get into the swimming pool | Bubble ocean - stairs to enter the room | Some selfie spots - the swing and the duck bathtub
Is there parking available?
Yes, there will be parking available.
What are the prohibited items at the experience?
Prohibited items include weapons, drugs, and outside food & beverage.
I can’t find my ticket - what now?
- You can find your ticket on the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store.
- You should also check your purchase confirmation email from Fever.
- If you still cannot find your ticket, please contact us here.
From which age onwards do I not need to be accompanied by an adult?
From the age of 17 onwards.
Do I need to print my ticket?
No, printing is not needed.
Will restrooms be available on site?
Yes.
Fully interactive
Multiple Thematic environments
Virtual reality
Private events for special celebrations
School visits and educational groups
Corporate events
