Question 1

What can I expect from BUBBLE PLANET™?

Accepted Answer

You can expect an immersive experience with different rooms that feature different bubble themed activities.

Question 2

Where is the experience located?

Accepted Answer

The event will take place at Fulton Road 20, Wembley, London. Get directions here.

Question 3

Will the venue be heated or with air conditioning?

Accepted Answer

Yes

Question 4

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience will be held in an indoor venue.

Question 5

Is it COVID secure and safe?

Accepted Answer

Local regulations for COVID safety will apply.

Question 6

Is the experience accessible for deaf people?

Accepted Answer

Yes, the experience is primarily visual with informative signage throughout the venue.

Question 7

Will there be strobe lights?

Accepted Answer

The experience may contain strobe lights, if strobe lights affect you, please do let our staff know upon arrival.

Question 8

Will food and beverage be available on site for purchase?

Accepted Answer

Beverages will be purchasable at the end of the exhibit.

Question 9

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 10

How long does the experience last?

Accepted Answer

The experience takes approximately 60-90 minutes but you are welcome to stay as long as you want.

Question 11

Will I be able to pay cash?

Accepted Answer

The online tickets can only be paid by card. Onsite tickets, merch items and food and beverages can be paid in cash or card.

Question 12

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

Yes.

Question 13

Are children allowed to do the VR on their own?

Accepted Answer

Children from the age of 8 onwards are allowed to participate in the VR room on their own.

Question 14

What is the difference between a VIP ticket and a regular ticket?

Accepted Answer

The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line and one poster of the bubbleverse.

Question 15

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 16

I am allergic to latex, can I still enjoy the experience?

Accepted Answer

There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.

Question 17

Is the show suitable for pregnant people?

Accepted Answer

The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

Question 18

Are prams allowed?

Accepted Answer

Yes.

Question 19

Can I smoke or vape?

Accepted Answer

No.

Question 20

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 21

Where can I get tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store

On the Fever website

Question 22

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 23

Is there a suggested dress code for this experience?

Accepted Answer

There is no specific dress code for the experience - just be considerate of the mirror-floors in some rooms ;-)

Question 24

More questions?

Accepted Answer

If you have any more questions, please contact us using this form.

Question 25

Do you offer free tickets for carers?

Accepted Answer

For people with disabilities pay the reduced price, while the accompanying person is entitled to free admission.

Question 26

How do I book a ticket for my carer?

Accepted Answer

Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility.

Receipt of Personal Independence Payment (PIP).

Evidence of being severely sight impaired.

CredAbility Access Card – + 1 category requirement.

A recognised Assistance Dog ID Card.

Question 27

Do I need to wear a mask?

Accepted Answer

Masks are not required at the event as per current COVID guidelines (subject to change if the government guidelines change).

Question 28

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 29

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 30

Can I bring animals?

Accepted Answer

No this event is not pet friendly, service animals are allowed.

Question 31

Is there an age requirement?

Accepted Answer

All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 12 need to be accompanied by adults.

Question 32

Is it appropriate for young kids?

Accepted Answer

The experience is designed for adults and teens, but is open to all ages! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.

Question 33

Is the venue accessible?

Accepted Answer

The exhibit is wheelchair accessible. Due to the nature of the experience some parts of this experience may be less suited to customers with physical access requirements.

Question 34

Is there parking available?

Accepted Answer

There isn't parking available at the exhibit but here is a list of nearby parkings that might be useful:

• Pink Parking (Pink Parking, 15 South Way, Wembley) - 0.4 miles away from the exhibit
• Wembley stadium Gold Car Park (Lakeside Way, Wembley Park) - 0.4 miles away from the exhibit
• Brent Civic Center Underground Carpark (24 Engineers Way, Wembley Park) - 0.4 miles away from the exhibit
• Nearest underground station: Wembley Park - 8min. walk to Bubble Planet (Jubilee and Metropolitan lines)

Question 35

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 36

I can’t find my ticket - what now?

Accepted Answer

On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store

On the Fever website

In the purchase confirmation email Fever sent you.

If you still can not find your ticket, please write to us here

Question 37

Do I need to print my ticket?

Accepted Answer

No, printing is not needed.

Question 38

From which age onwards do I not need to be accompanied by an adult?

Accepted Answer

From the age of 12 onwards.

Question 39

Will restrooms be available on site?

Accepted Answer

Yes.

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