General FAQs
Can I purchase a ticket at the event?
It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Which is the payment policy?
You can pay your booking up to 7 days before your visit. If the payment is still pending after that period the booking will be canceled. We accept also cash payments onsite, for that please contact us in the contact address provided below.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us at groups@feverup.com indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
More questions?
If you have any more questions regarding group bookings, please contact us in the following emails:
Large Groups
Do you offer a group discount?
For groups under 30 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 30, please fill the groups form.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 25 attendees for large group bookings.
Schools
Do you offer school discounts?
We offer school discounts. Also you can also book for free one teacher every 10 students.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 10 attendees for school bookings.
Birthday celebrations
In which cities can I book a birthday room?
The birthday room is available for you to celebrate at Barcelona, Brussels, Denver, New Jersey, Singapore and Toronto.
Which is the equipment included in the party room? Does it include decorations?
The party room includes chairs and tables you can freely use. Decorations are not included.
Can I bring decorations?
Yes, you can bring your own decorations for the party room.
How can I book F&B with my reservation?
You can bring your F&B to the party room. Also, you can contact us at the address provided below and we will help you arrange the F&B for your celebration:
Is there a minimum of attendees for the booking?
There is not a minimum of attendees to book a birthday celebration.
Does the birthday child need to purchase a ticket?
Yes, birthday child will need to have a purchased ticket
Do accompanying parents need to purchase tickets?
Yes, all persons entering the experience, will need to have a valid ticket
When can I access the Party Room?
Access to the Party Room will start 30 mins after your entry into the experience.
Additional information for birthdays in Singapore.
Please review the following pdf for Singapore.