THE EXPERIENCE
What can I expect from BUBBLE PLANET?
You can expect an immersive experience with different rooms that feature different bubble themed activities.
Where is the experience located?
The event will take place at 3900 Elati St, Denver, CO 80216, United States
Will the venue be heated or with air conditioning?
Yes
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an indoor venue.
Is the experience accessible for deaf people?
Yes, the experience is primarily visual with informative signage throughout the venue.
Will there be strobe lights?
The experience contains strobe lights, if strobe lights affect you, please do let our staff know upon arrival.
Will food and beverage be available on site for purchase?
Beverages will be purchasable at the end of the exhibit.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
How long does the experience last?
The experience takes approximately 60-90 minutes but you are welcome to stay as long as you want.
Will I be able to pay cash?
The online tickets can only be paid by card. Onsite tickets, merch items and food and beverages can be paid in cash or card.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes.
Are children allowed to do the VR on their own?
Children from the age of 8 onwards are allowed to participate in the VR room on their own.
What is the difference between a VIP ticket and a regular ticket?
The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience and one poster of the bubbleverse.
Will there be merchandise for sale?
Yes.
I am allergic to latex, can I still enjoy the experience?
There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.
Is the show suitable for pregnant people?
The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.
Are prams allowed?
Prams need to be parked in a designated area at the exhibit entrance.
Can I smoke or vape?
No.
TICKETS
Can I purchase a ticket at the event?
It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Do children under 2 have to pay for a ticket?
Children from 0-2 years old enter for free and you don't need to buy a ticket.
Do you offer free tickets for carers?
For people with disabilities pay the reduced price, while the accompanying person is entitled to free admission.
How do I book a ticket for my carer?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket.
Can I hire the venue for a private or company event?
Yes, please fill out our request form here.
Is there a suggested dress code for this experience?
There is no specific dress code for the experience except for mandatory socks at the bubble bath - also please be considerate of the mirror-floors in some rooms ;-)
More questions?
If you have any more questions, please contact us using this form.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Can I bring animals?
No, this event is not pet-friendly. However, service animals are allowed.
Is there an age requirement?
All ages are welcome! Children under the age of 3 can visit free of charge, and minors under the age of 12 need to be accompanied by adults.
Is it appropriate for young kids?
The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.
Is the venue accessible?
The exhibit is wheelchair accessible. However, due to the nature of the experience, some parts may be less suited to customers with physical access requirements.
Bubble Pit - stairs to get into the swimming pool | Bubble ocean - stairs to enter the room | Some selfie spots - the swing and the duck bathtub
Is there parking available?
There will be parking available.
What are the prohibited items at the experience?
Prohibited items include weapons, drugs, and outside food & beverage.
I can’t find my ticket - what now?
- On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
- In the purchase confirmation email Fever sent you.
- If you still cannot find your ticket, please contact us here
From which age onwards do I not need to be accompanied by an adult?
From the age of 17 onwards.
Do I need to print my ticket?
No, printing is not needed.
Will restrooms be available on site?
Yes.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Large Groups
Do you offer a group discount?
For groups under 25 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 25, please fill the groups form.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 25 attendees for large group bookings.
Schools
Do you offer school discounts?
We offer school discounts. Also you can also book for free one teacher every 10 students.
Is there a minimum of attendees for the booking?
Yes, there is a minimum of 10 attendees for school bookings.
Birthday celebrations
In which cities can I book a birthday room?
The birthday room is available for you to celebrate at Brussels, Denver, New Jersey and Toronto.
Which is the equipment included in the party room? Does it include decorations?
The party room includes chairs and tables you can freely use. Decorations are not included.
Can I bring decorations?
Yes, you can bring your own decorations for the party room.
How can I book F&B with my reservation?
You can bring your F&B to the party room. Also, you can contact us at the address provided below and we will help you arrange the F&B for your celebration:
Is there a minimum of attendees for the booking?
There is not a minimum of attendees to book a birthday celebration.
Does the birthday child need to purchase a ticket?
Yes, birthday child will need to have a purchased ticket
Do accompanying parents need to purchase tickets?
Yes, all persons entering the experience, will need to have a valid ticket
When can I access the Party Room?
Access to the Party Room will start 30 mins after your entry into the experience.
Additional information for birthdays in Singapore.
Please review the following pdf for Singapore.
Fully interactive
11 Thematic environments
Virtual reality
Celebrate your birthday (7+ people)
School visits and educational groups (10+ people)
Large groups (25+ people)
